When to Expect a Shipment
Your custom furniture order will be shipped via white-glove delivery service to any location in the continental United States. Once your order is completed, you will receive an e-mail notification with instructions for scheduling delivery online or by phone. Your furniture will then be delivered by two professionally trained furniture-delivery specialists, using the latest equipment. They will locate your new furniture to the first or second floor of your home in the place of your choosing and remove all packing materials. You will be asked to sign a form verifying receipt of your furniture delivery.
If your order shows signs of damage, please contact our Customer Service team immediately for resolution: 877-586-4771.
Custom furniture is not eligible for returns or exchanges.
Furniture shipped from our warehouse will ship via either FedEx Ground or FedEx Freight within 48 hours of your order date. You will receive an e-mail notification that contains your tracking number, so that you can verify time in transit information.
Furniture stocked in our warehouse may be returned within 30 days of receipt; please call our Customer Service team at 877-586-4771 to arrange a return. A restocking fee of up to 25% of the original purchase price will be charged, pending receipt and inspection of the returned furniture.
All art will be custom printed when your order is received; please allow up to 6 weeks for your art to ship. Once the art arrives at our warehouse, it will ship via either FedEx Ground or FedEx Freight within 48 hours. You will receive an e-mail notification that contains your tracking number, so that you can verify time in transit information.
Art may be returned within 30 days of receipt; please call our Customer Service team at 877-586-4771 to arrange a return. A restocking fee of 25% of the original purchase price will be charged, pending receipt and inspection of the returned art.
Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact Customer Service (see contact info below) and we will arrange a return and replacement at our expense.
Other Eligible Returns
If you wish to return your purchase for any other reason, you may do so within 30 days of receiving the order by using one of the methods below. Products must be received in their original, unused condition and packaging.
Please note the following exceptions: clearance items, custom furniture, cut yardage, books, and monogrammed personalized items are not eligible for return, exchange, or refund.
RETURNS VIA FEDEX PREPAID SHIPPING
Every order, with the exception of 10’ x 14’ and larger rugs and furniture, ships with a prepaid FedEx label (enclosed with the packing list) for ease of return and refunds. If you use this label, we will deduct the return shipping cost, based on actual FedEx rates that vary by weight and distance shipped, from your refund.
Affix the label to the outside of the package, keep the small shipper receipt sticker for tracking purposes, and contact FedEx (800-463-3339) for pickup, or drop off the package at a FedEx shipping facility.
If you return your items using a shipping method other than the prepaid FedEx label, include your name and the order number inside the package. Address the package to Returns at the company from which you placed the order (Pine Cone Hill, Dash & Albert, Fresh American, Annie Selke Luxe, or The Outlet at Pine Cone Hill):
125 Pecks Road
Pittsfield, MA 01201
For questions, please contact:
Pine Cone Hill, Dash & Albert Rug Company, Fresh American, Annie Selke Luxe
The Outlet @ Pine Cone Hill