We are delighted to have you as a customer and hope our merchandise meets your complete satisfaction. If you need to return an item, please note the following:
If your order is incorrect, damaged, or missing items, please contact Customer Service (see contact info below) and we will make arrangements for a replacement to be shipped at our expense.
If you wish to return your purchase for any other reason, please pack the unused items, in their original condition and in their original shipping package, within 30 days of receiving the order. Every order, with the exception of 10' x 14' and larger rugs, ships with a prepaid FedEx label; for ease of return and crediting, we encourage you to use this label. Just affix the label to the outside of the package to be returned and contact FedEx for a pickup, or drop it off at any FedEx office. If this label is used, return shipping charges will be subtracted from the order credit. Return shipping costs are based on actual FedEx rates. Products must be received in their original condition in order to be eligible for a refund.
Please note that cut yardage and books are not eligible for return or refund.
If you choose to return your items via a shipping method other than FedEx, be sure to include the prepaid FedEx label inside the package to ensure proper crediting of your account. Clearly write the FedEx reference number (Ref) on the outside of the package. Address the package to Customer Service at the company from which you placed the order (Pine Cone Hill, Dash & Albert, The Outlet at Pine Cone Hill, Fresh American):
[Company Name] Customer Service
125 Pecks Road
Pittsfield, MA 01201
For other questions related to returns, please contact:
Pine Cone Hill, Dash & Albert Rug Company, Fresh American
The Outlet @ Pine Cone Hill