Shipping is Free!

  • Shipping via FedEx Ground is free on all retail purchases, excluding furniture.
  • Expedited shipping incurs an additional charge, which is calculated during checkout. Certain products, due to size, cannot be shipped expedited.
  • Free Ground shipping is available only on orders shipped within the contiguous U.S. and Canada. Orders shipped to HI, VI, and PR will be charged international economy rates.
  • Please note that shipping to P.O. boxes is not available.

When to Expect a Shipment

  • In-stock items normally leave our warehouse within 48 hours by FedEx Ground from Pittsfield, MA (zip code 01201). Other methods may ship more quickly, but incur an additional charge.
  • Depending on where you live in the U.S., shipping time can take anywhere from 1 to 5 business days. View the FedEx transit map to see the estimated delivery time to your area.
  • All furniture is made to each order's specifications. Please allow 4 to 6 weeks for shipping.
  • Express orders placed after 2:00 p.m. EST will ship the following business day.
  • Please note that we do not fulfill orders on Saturdays, Sundays, and holidays.


Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact Customer Service (see contact info below) and we will make arrangements for a replacement to be shipped at our expense.


  • If you wish to return your purchase for any other reason, please pack the unused items, in their original shipping package, and return within 30 days of receiving the order.
  • Products must be received in their original condition in order to be eligible for a refund.
  • Please note that clearance items, furniture, cut yardage, books, and monogrammed and personalized items are not eligible for return or refund.

Returns via Fedex:
Every order, with the exception of 10’ x 14’ and larger rugs and furniture, ships with a prepaid FedEx label; for ease of return and crediting, we encourage you to use this label. Just affix the label to the outside of the package to be returned and contact FedEx for a pickup, or drop it off at any FedEx office. If this label is used, return shipping charges will be subtracted from the order credit. Return shipping costs are based on actual FedEx rates.

Non-FedEx Returns:
If you choose to return your items via a shipping method other than FedEx, be sure to include the prepaid FedEx label inside the package to ensure proper crediting of your account. Clearly write the FedEx reference number (Ref) on the outside of the package. Address the package to Customer Service at the company from which you placed the order (Pine Cone Hill, Dash & Albert, The Outlet at Pine Cone Hill, Fresh American, Annie Selke Luxe):

Customer Service
125 Pecks Road
Pittsfield, MA 01201

For other questions related to shipping and returns, please contact:

Pine Cone Hill, Dash & Albert Rug Company, Fresh American

The Outlet @ Pine Cone Hill